ALL orders will be PROCESSED within 1-4 business days (excluding weekends & public holidays)
Our PROCESSING time applies to both standard and express shipping orders.

Express shipping APPLIES TO THE SHIPPING METHOD ONLY - once dispatched your order will be shipped using an Express method by the Australia Post networK.

*if you have provided us with an incorrect email upon ordering contact us at info@charmd.au

DUE TO THE EXTREME WEATHER CONDITIONS IN AUSTRALIA & NZ Auspost has advised us that deliveries MAY BE SUBJECT TO DELAYS AND that they CANNOT GUARANTEE THEIR USUAL TURN AROUND TIME.

 ORDER TRACKING

All customers will receive a shipping confirmation email with a tracking number included ONCE ORDER IS READY FOR DISPATCH.

AUSTRALIA SHIPPING

Standard with tracking (3-20 business days) - $10.99

Express with tracking (2-7 business days) - $14.99

*SHIPPING ESTIMATES DO NOT INCLUDE WAREHOUSE PROCESSING TIMES

PUBLIC HOLIDAYS & weekends

Public holidays & weekends are not included as shipping days.

REGIONAL AREAS

Regional areas may experience longer shipping times

SALE PERIODS

There may be a dispatch delay of up to 2 days during our sale periods.

NEW ZEALAND

Standard with tracking (10-23 business days) - $14.90

RETURNS & EXCHANGE POLICY

• We do not offer a refund OR AN EXCHANGE for change of mind or incorrect sizing.

• Faulty Items must be returned within 30 days of purchase date.

• Customers who have received product/s with a manufacturing fault or an incorrect item, will receive a refund or a replacement (within 30 days of purchase)

• Please take care when trying on any product/s. Our items are hand packed with care and quality checks are done prior to fulfilling your order (Item/s that do not comply with our returns policy will be declined/ returned).

• We do not issue refund on original shipping charges.

• Charmd is not responsible for return shipping costs.

RECEIVED A FAULTY ITEM?

• No Stress! If you have received a faulty Item, please email our Customer Support team (within 30 days of purchase) via (info@charmd.au) to be instructed what to do PRIOR shipping your return.

• You will not be reimbursed Returns fee's if our Support team have not advised you Via email, prior to returning the faulty package.

• Be sure to use a traceable delivery method for returning your item/s, as charmd is not held responsible for lost/ damaged returns in transit.